Active Listening Skills | |||||||||||||||||||||||||||
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COURSE DESCRIPTION | |||||||||||||||||||||||||||
Course Introduction:
To listen, really listen is a difficult thing to do. Frequently, we hear what someone is saying without giving it our full attention and without fully understanding what has been said.
Communication breaks down without effective listening skills which is why listening is usually the first place to look when there are problems with communication.
Become a better communicator through a range of techniques to use to improve the ability to listen within your organisation with our Active Listening Skills training course.
Course Objectives:
After this Listening Skills training course, attendees will be able to:
Who Should Attend?
People looking to improve their communication skills at work through developing their listening skills. This course is suitable for anybody including senior managers who want to improve employee relationships.
Course Outline:
Self Appraisal:
Conversation Openers:
Passive Listening:
Acknowledgement Responses:
Communication Breakdown:
Active Listening:
Listening Skills:
Practical Application At Work:
Course Methodology:
A variety of methodologies will be used during the course that includes:
Course Fees:
This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.
Course Timings:
Daily Course Timings: 08:00 - 08:20 Morning Coffee / Tea 08:20 - 10:00 First Session 10:00 - 10:20 Coffee / Tea / Snacks 10:20 - 12:20 Second Session 12:20 - 13:30 Lunch Break & Prayer Break 13:30 - 15:00 Last Session |
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EMAIL: nooraldeen@ictd.ae website: www.ictd.ae |