Performance Enhancement for Secretaries

19-06-2022 - 23-06-2022 3300 Dubai

 

Course Introduction:

 

Secretarial Skills courses are designed especially for Secretaries of all levels – Secretaries with little prior experience, Executive Secretaries, Personal Assistants, and top-level Management Secretaries. These programs have been designed to improve performance and maximize opportunities for promotion to executive positions. Participants on our Secretarial skills courses will learn effective office organization; written communication skills; verbal communication skills; how to manage time effectively; how to arrange meetings and take minutes; how to manage events; how to organize travel arrangements; as well as more general skills such as how to work within a team and how to manage stress.

 

Course Objectives:

 

·         Grasp the principles of good grammar and punctuation

·         Gain recognition as your boss's backup and representative become the "office writing expert"

·         Organize and write memos, minutes, and procedures

·         Write and ghostwrite for your boss(es), using appropriate style and tone

·         Learn how to write e-mail

·         Understand the entire writing process

·         Master the principles of grammar and punctuation

·         Build your confidence and gain recognition in the office

·         Write effective letters for all occasions

·         Effectively deal with criticism

·         Save time through proven tricks of the trade

 

Who Should Attend?

 

This course is ideal for Administrators, Office managers, executive secretaries and personal assistants seeking to build on essential practical skills to improve knowledge of office management and administration duties.

 

Course Outline:

 

Writing Overview

·          Pinpoint the Basics of Business Writing

·          Understand Today’s Reader

·          Clarify Ideas

 

Formulas for Editing, Proofreading, and Rewriting

·          Review Basics of Grammar

·          Eliminate Unnecessary Language

·          Edit and Proofread Effectively

 

Letters That Get Results

·               Organize Letters Effectively

·               Convey a Warm, Personal Tone

 

Winning on Paper-Strategies for Success

·             Vary Your Sentence Length and Structure

·             Subordinate Secondary Ideas

·             Highlight Key Ideas

·             Design Your Page Effectively

·             Gain Recognition through Your Writing

 

Memos and Minutes

·             Organize Logically

·             Select a Winning Tone

·             State Opinions or Pinpoint Problems

·             Write Effective Procedures

·             Summarize Effectively

 

Tricks of the Trade

·             Write for Your Boss

·             Write Disciplinary Communications

·             Become "the Office Writing Expert"

·             Apply Time Management Techniques to Writing

·            Create a Style Manual for Your Office

 

Course Methodology:

 

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

 

Course Fees:

 

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

 

Course Timings:

 

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session

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