Advanced Office Management and Effective Administration Skills

27-03-2022 - 31-03-2022 3300 Abu Dhabi

Course Introduction:

This five-day course is designed to increase the skills of Senior Support personnel across a range of disciplines.  The course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include interpersonal, communication, organizational and time management competencies.

As can be seen from the course outline below, the event is broken down by the day to broadly reflect the key components of the role. However, as you will discover when you attend the event, such skills and techniques will be required in a blended and integrated way as you meet the challenges of your workplace. Throughout the event, you will practice communication, organizational and planning skills on an ongoing and linked basis as you would within your normal working environment


Course Objectives:


Upon successful completion of this course, the delegates will be able to:

  • Identify the key components within the job role of the Office Manager/Executive Assistant/ PA
  • Practice the techniques and skills demonstrated on the event
  • Discuss experiences with fellow Delegates and learn possible techniques for advancement of such skills in Facilitator – led discussions
  • Build an approach that suits their own individual style and workplace


Who Should Attend?

This course is intended for all Office Administrators, Office Managers, Supervisors of clerical and administrative staff, Executive Secretaries and Personal Assistant.


Course Outline:

Day 1:


  • Identifying common issues and challenges                 
  • Setting Personal objectives
  • What makes you indispensable?
  • Proactive versus passive Support


Day 2:



  • Planning skills
  • Project management approaches for support staff
  • Managing time
  • Strategies for managing change
  • Identifying and dealing with Pressure Points
  • Implementing Action Plans


Day 3:



  • Allocating human resource to tasks and projects
  • Monitoring performance – team and self
  • Team Appraisals and Reviews
  • Embedding a new team member effectively
  • Managing team issues
  • Coaching techniques
  • Disciplinary issues
  • Prioritization approaches and techniques


Day 4:



  • Improving communications within an existing team
  • Oral and listening skills
  • Reporting to Management
  • Negotiation skills and techniques
  • Managing difficult people
  • Comparison of telephone / face to face / written communications, their effectiveness and suitability for different situations
  • Can you say “No”?


Day 5:


THE WORKING DAY                                     

  • Practicing a “typical day” simulated scenario incorporating issues and techniques from the week
  • Identifying an approach and style that suits you as an individual
  • Reporting to Management – presentation and negotiation techniques
  • Personal Action Plan



Course Requirement:

Hand’s on practical sessions, equipment and software will be applied during the course if required and as per the client’s request”.


Course Certificate:

International Center for Training & Development (ICTD) will award an internationally recognized certificate(s) for each delegate on completion of training.


Course Methodology:

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation



Course Fees:

To be advised as per the course location. This rate includes participant’s manual, hand-outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.


Course Timings:

Daily Course Timings:

08:00 - 08:20

Morning Coffee/Tea

08:20 - 10:00

First Session

10:00 - 10:20


10:20 - 12:20

Second Session

12:20 - 13:30

Prayer & Lunch

13:30 - 15:00

Last Session




Courses By Category
Training Plan
Approved Provider

Global Innovation Institute

Abu Dhabi Centre for…

Project Management Institute,…


American Petroleum Institute…

American Welding Society…

The American Society…

DWA - German Association…

International Accreditation…

ICML: International…

General Electric International…

Our Clients