This five-day covers advanced strategies, tools, and technologies used to capture, categorize, manage, store, preserve (archive), and deliver vital business records in support of business processes. Key concepts from Enterprise Content Management (ECM) from scanning to enterprise search to archiving and preservation shall be covered. Detailed policies and procedures from ISO15489 records management and ISO27001 information security shall be discussed. Metadata, advanced document classification and taxonomy designs will be presented.

Participants will develop the following competencies:

• Understand advanced records management policies, procedures and standards including ISO15489 and ISO27001
• Develop key strategies for meeting compliance, legal and audit requirements
• Create records management business tools like electronic file plan, retention and disposal rules, security rules, archiving, confidentiality and privacy
• Link how records management systems and implement across your organization
• Explore the implications of an Enterprise Content Management (ECM) strategy in conjunction with records management and information security

Upon successful completion of this course, the delegates will be able to:

• To understand advanced records management policies, procedures, standards including information security standards
• Help develop business case and requirements for the selection and procurement of document and records management
• Create a records management and information security plan of action to implement in their organization and learn from best practice implementations and case studies
• Learn advanced concepts for managing information and records, such workflow, file plan, archiving, auditing, compliance and version control
• Review industry leading solutions and vendors in this marketplace
• Using metadata, business classification scheme, taxonomy and setting retention plans
• Learn how to implement legislation, standards and regulation
• Create advanced policies and procedures
• Setting up access controls and security procedures
• Develop storage models, audit trail and storage technologies

This course is intended for all Professionals and leaders who wish to learn more about document management strategies for improving organizational efficiency, Personnel moving into leadership roles to embrace better controls for managing paper and electronic documents, Information security professionals, Document controllers and administrators, IT Management, Records managers, Document controllers, Technical staff, Document and Records Management personnel, Document Management Supervisors, Suppliers, Solution Providers and Vendors, Executives, Users of Document and Records Management as well as Personnel seeking to enhance their skills.

Day 1:

STRATEGY AND UNDERSTANDING KEY ELEMENTS

• Introduce advanced records management, ISO15489
• Review information security ISO27001
• Creating records management audit register
• Create file plans, metadata plan, retention schedule
• Understanding security and compliance

Day 2:

CONCEPTS AND SET UP COMPONENTS

• Document control
• Metadata and indexing
• Classification schemes
• Compliance, controls and security
• Legislation, standards and regulation

Day 3:

IT PROCESS AND DELIVERY

• Review IT records management systems
• Review ECM systems
• Scanning and legal issues
• Archiving and retention requirements
• Digital signatures

Day 4:

IMPLEMENTATION PLANNING

• Implementation planning
• Setting up controls for ISO15489 and ISO27001
• Creating policies and procedures
• Creating a records management action plan

Day 5:

CASE STUDIES

• Introduction to case studies
• Group 1 – Strategy
• Group 2 – Concepts
• Group 3 – Process
• Presentations
• Evaluation and discussion

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

To be advised as per course location. This rate includes participant’s manual, hand-outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session