Measuring the Logistics Performance

30-08-2020 - 03-09-2020 4200 Kuala Lumpur


Course Introduction:


This is a focused course providing delegates with a toolkit to measure the logistics performance by implementing effective audit of their supply chain which determines areas of under-performance, and highlighting improvement opportunities.


This course explores the following issues:

  • Methodology for data collection
  • Key audit questions
  • Questionnaire design
  • External-facing audit for customer service measurement
  • Identification of customer groups and associated channels
  • Internal-facing audit for the organization
  • Supply & demand information requirements
  • Costs and resource allocation data
  • Auditing planning activities and processes


Course Objectives:


Upon completion of this course, the delegates should:

  • Be able to identify areas for improvement in logistics and supply chain operations.
  • Understand effective the importance of effective planning for performance measurement systems.
  • Understand the importance of coordinating performance measurement systems within a firm and across firms in a supplychain.



Who Should Attend?


This course is recommended for any personnel in supervisory and management positions who wish to review the performance of their department/s in the organization.


Course Outline:


Auditing the present situation

Establishing General Audit Principals

·         Defining data requirements

·         Forming the collection task force

·         Identifying the sources of data

·         Determining the data gathering method


Conducting the External Audit

·         Identifying the customer groups

·         Sampling customers

·         Designing questionnaires

·         Organizing data collection

·         External audit


Conducting the Internal Audit

·         Auditing the demand profile

·         Auditing the supply profile

·         Auditing costs, auditing service

·         Auditing resource utilization

·         Auditing planning processes


 Audit Operations

Auditing Data Flows

·         Auditing the data path

·         Identify waste areas

·         Investigate options for elimination


Investigating Trade-offs

·         Identify major cost elements

·         Consider options to reduce costs

·         Consider changes to cost to serve


Moving decoupling point position

·         Review position constraints

·         Movement options


Smoothing of demand patterns

·         Review demand amplification maps

·         Compare demand pattern with ordering pattern

·         Explore ways to eliminate distortion


Configure to be supply chains

·         Select performance drivers

·         Map drivers to plan supply chain on thread diagram

·         Select plan supply chain metrics

·         Cascade to plan activities

·         Select plan metrics

·         Identify best practices and map TO BE supply chain thread

·         Test new design against needs 



Course Methodology:


A variety of methodologies will be used during the course that includes:

  • (30%) Based on Case Studies
  • (30%) Techniques 
  • (30%) Role Play
  • (10%) Concepts
  • Pre-test and Post-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Group Work
  • Discussion
  • Presentation



Course Fees:


This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.



Course Timings:


Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session

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