Become the "office writing expert!" Now you can gain the skills and techniques you need to write and edit all types of documents…and win the confidence of your boss.

• Write more quickly and with greater confidence
• Structure your writing for maximum impact
• Express your ideas more clearly and concisely
• Attract and hold your reader's attention
• Make a winning case through the written word
• Tailor your words to specific audiences
• Exploit techniques used by professional copywriters
• Handle large business writing tasks more efficiently
• Using Written Language to Communicate Effectively
• Business Proposal Purpose and Format

Administrative assistants, administrative support personnel, office managers and executive secretaries/assistants.

WRITING PROCESS

USE INTRODUCTIONS AND CONCLUSIONS TO MAXIMIZE READER UNDERSTANDING. 

• Write an introduction that ensures readers act and respond as you expect. 
• Write conclusions and recommendations at the beginning. 
• Prepare readers for your information to ensure they understand and remember. 
• Use a blueprint framework readers appreciate for its clarity. 
• Use visual tools so readers can see the organization as they read. 
• End documents with a conclusion that ensures readers will do what you want. 
• Use a device in the conclusion to check on readers to be sure they've acted as you expect. 

THE EXPLICIT BUSINESS WRITING BEST PRACTICES 

MODELS OF EXPLICIT BUSINESS DOCUMENTS 

• Explicit e-mail 
• Explicit letter 
• Explicit memo 
• Explicit short report 
• Best practices for explicit business writing

WRITING THE DRAFT

• Paragraphs
• Paragraph length
• Topic sentence
• Paragraph unity and coherence
• Writing an opening
• Writing a closing

REVISING

• Readability
• Revision checklist

PLAIN LANGUAGE

What is plain language?

• What isn't plain language?
• Why use plain language?
• How can I develop documentation in plain English?

What are the principles of plain language?

• Readability
• Organizing information
• Designing an effective document

AUDIENCE

• Training in the Best Practices for Explicit Business Writing 
• Know how to give readers what will achieve your objectives. 
• Use strategies to accomplish your objectives. 
• Provide precisely what the person asked for, under the specified conditions. 
• Use planning methods to organize for maximum understanding. 
• Use three strategies to write the same document for different readers. 
• Know how to present topics in the correct order throughout. 
• The audience question
• What is an audience?
• Types of audiences
• Captive audiences
• Non-captive audiences
• Experts, technicians, executives, and non-specialist audiences
• Primary, secondary and tertiary audiences
• Real or intended audience

WRITE FOR YOUR AUDIENCE

• Meet your audience's needs
• Set standards in style, form, graphics, and design
• Use writing techniques that result in favorable reader reactions. 
• Present the information so readers react well to it. 
• Use the message to build teams and partnerships with clients. 
• Use the tone and level of formality so readers accept what you write.

FOLLOW THE SIMPLE RULES FOR WRITING CLEAR, CORRECT PARAGRAPHS, SENTENCES, AND WORDS. 

• Write concisely but completely. 
• Write paragraphs that help readers identify, understand, and remember concepts. 
• Know the methods of writing sentences that are complete, simple, clear, and straightforward. 
• Understand the correct use of punctuation. 
• Select words every intended reader will understand. 
• Select formatting that makes the text easy to read.

WRITING LETTERS AND ASSIGNMENT

EFFECTIVE LETTER WRITING

• Determine the purpose of your letter
• Determine the audience of your letter
• Keep your letters short
• Write with the YOU attitude
• Organizing your writing
• Choose an appropriate letter style
• Choose the appropriate punctuation style
• Writing so your reader cannot possibly misunderstand
• Avoid these objectionable expressions
• Conveying your message in as few words as possible
• Editing and proofreading your writing
• Remember the six Cs of writing
• E-mail is not an excuse to write poorly

TYPES OF LETTERS

• Letters of request
• Letters of claim
• Letters of persuasion
• Letters conveying good news and fulfilling a request
• Letters conveying negative news and refusal

FORMAT OF A LETTER

• Return address
• Date
• Inside address
• Salutation
• Body
• Complimentary closing
• Typed signature

WRITING MEMOS

MEMOS

Strategies for writing memos

• Characteristics of successful memos
• Language, Writing style and tone
• Headings and lists
• Tips for email memos

Types of memos

• Procedures and non-confidential information
• Requesting information, Reply to information
• Confirmation of information
• Announcing activities or publicizing policies

WRITING PROPOSALS AND ASSIGNMENT

• Know the techniques for writing so clearly you cannot be misunderstood. 
• Describe problems and issues in a way that ensures reader understanding. 
• Write requests that guarantee you will get what you want. 
• Explain concepts so clearly readers cannot misunderstand. 
• Know the techniques for communicating technical subjects clearly to non-technical readers. 
• Write instructions and procedures that readers can follow easily.

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session