Customer Service for Credit Control
30-09-2024 - 04-10-2024 | 3300 | دبي |
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This training course has been designed especially for those who are responsible for ensuring that customers pay within the agreed time frame. The course looks at the specialist skills needed to ensure that customers pay on time and stay as customers for the long term wherever possible.
Delegates attending this course will see the vital importance of their roles in the process of minimizing the risk of late payers and bad debts. They will also appreciate that they are an integral part of the team that is generating value for the company because it does not matter how much you sell if you are not ultimately paid for it.
This course will give delegates the skills they need to build relationships to guarantee payment now and for subsequent invoices in the future. The opportunity to practice within the safe environment of the training room is a central theme of this training program.
This program is designed for people who wish to gain an understanding of principles and practice of controlling credit and managing debt in commercial organizations. Managers, supervisors and customer service staff.
Customer Service
Attaining Customer Satisfaction through Quality Measures
Attaining Customer Satisfaction through Quality Measures
A Profile of Different Customer Personalities
Effective Communication with Customers
A variety of methodologies will be used during the course that includes:
· (30%) Based on Case Studies
· (30%) Techniques
· (30%) Role Play
· (10%) Concepts
· Pre-test and Post-test
· Variety of Learning Methods
· Lectures
· Case Studies and Self Questionaires
· Group Work
· Discussion
· Presentation
This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.
Daily Course Timings:
08:00 - 08:20 Morning Coffee / Tea
08:20 - 10:00 First Session
10:00 - 10:20 Coffee / Tea / Snacks
10:20 - 12:20 Second Session
12:20 - 13:30 Lunch Break & Prayer Break
13:30 - 15:00 Last Session