Advanced Office Management and Effective Administration Skills
23-09-2024 - 27-09-2024 | 3300 | أبوظبي |
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This five-day course is designed to increase the skills of Senior Support personnel across a range of disciplines. The course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include interpersonal, communication, organizational and time management competencies.
As can be seen from the course outline below, the event is broken down by the day to broadly reflect the key components of the role. However, as you will discover when you attend the event, such skills and techniques will be required in a blended and integrated way as you meet the challenges of your workplace. Throughout the event, you will practice communication, organizational and planning skills on an ongoing and linked basis as you would within your normal working environment
Upon successful completion of this course, the delegates will be able to:
This course is intended for all Office Administrators, Office Managers, Supervisors of clerical and administrative staff, Executive Secretaries and Personal Assistant.
Day 1:
THE OFFICE MANAGER/EXECUTIVE ASSISTANT ROLE: AN OVERVIEW
Day 2:
SETTING AND MEETING OBJECTIVES
Day 3:
RESOURCE AND TEAM MANAGEMENT
Day 4:
COMMUNICATIONS
Day 5:
THE WORKING DAY
“Hand’s on practical sessions, equipment and software will be applied during the course if required and as per the client’s request”.
International Center for Training & Development (ICTD) will award an internationally recognized certificate(s) for each delegate on completion of training.
A variety of methodologies will be used during the course that includes:
· (30%) Based on Case Studies
· (30%) Techniques
· (30%) Role Play
· (10%) Concepts
· Pre-test and Post-test
· Variety of Learning Methods
· Lectures
· Case Studies and Self Questionaires
· Group Work
· Discussion
· Presentation
To be advised as per the course location. This rate includes participant’s manual, hand-outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.
Daily Course Timings:
08:00 - 08:20 |
Morning Coffee/Tea |
08:20 - 10:00 |
First Session |
10:00 - 10:20 |
Coffee/Tea/Snacks |
10:20 - 12:20 |
Second Session |
12:20 - 13:30 |
Prayer & Lunch |
13:30 - 15:00 |
Last Session |