12-08-2024 - 16-08-2024	3300	دبي

Course Introduction:

Gain the knowledge you need as an administrative executive, admin support personnel, secretary or administrative assistant to become a valued and productive member of your organization. Your role has evolved into a complexity of shifting roles and responsibilities.

This training will provide you with the advanced skills needed to improve your competency, gain confidence and develop your capacity to take on new levels of responsibility to advance your career

Course Objectives:

Identify, develop and improve key competencies necessary for superior performance
Improve creative thinking, problem solving and decision making skills
Develop reading skills and note-making effectiveness
Learn to use and apply simple memory systems
Be better able to understand personality and behavioral characteristics in order to achieve what they want from other people
Develop a plan and approach for self-development

Who Should Attend?

Anyone involved in the operational supervision of an office environment
Secretaries and administrative support personnel needing to develop superior performance in their working environment
Senior Personal Assistants
Senior Secretaries

Course Outline:

Personal Effectiveness

Your Brain Skills: The Brains behind a Business
Thinking about reading (and identifying your current skills)
How to be a 'successful' reader
Reading strategies: the theory
Thinking about note-making
How to make notes quickly and effectively using mind mapping
Practice using mind mapping
Reading at work
Combining Fast Reading and Mind Mapping skills to increase effectiveness
Memory magic: Introduction to Memory systems
Memory linking
Memory journeys
Remembering names and numbers
Memory at work

Effective Inter-Personal Communications

Barriers - and their solutions
Body Language/building rapport
Keys to relationships
Self image and self esteem
Getting your point across: know what to say and when to say it
Managing feelings; managing other people
Listening and questioning

Time Management, Planning & Problem Solving

Results-orientated time management
Outcome planning for better results
Can anyone be creative?
Practical approaches to problem solving
Prioritization and Planning Periods
Getting things done
Identifying and dealing with timewasters

Your Personal Skills-set: Putting It All Together

Your role and job in the context of any organization
Using Core Skills in the real world
Thinking and working in groups
Better Meetings
How to change habits of a lifetime

Setting the Scene and Evaluating Existing Skills

General introduction
Assessing prior skills and knowledge
Competencies required
Perceptions, attitudes and beliefs
Learning Styles/Thinking Styles
Time management skills
Time Management Group Activity 1
Video on time management
Time Management Group Activity 2

Organizing and Planning

Managing workflow
Techniques for organizing and planning – brainstorming, SWOT analysis, Goal setting, setting SMART objectives
Group Activity
Mind Mapping
Video
Group Activity – mind mapping exercise
Managing meetings

Communication Skills

Understanding Assertiveness
Group Activity on assertiveness
Listening and questioning skills
Group activity on listening effectively
Body Language
Group activity on body language
Video
Color Code Exercise – team working involving sequencing, problem solving & concentration and memory
Video - working with different personalities & cultures

Team working

Conflict management
Dealing with difficult people
Managing upwards
Stress management
Group Team building activity to demonstrate leading, sharing information, understanding the brief, listening skills, teamwork, creative thinking, time management

Presentation skills

Telephone skills
Writing skills
Email etiquette
Presentation skills
Group Exercise – delegates to prepare and present a 4 minute presentation on a topic to be agreed.
Review of the week