Managing Conflict & Handling Difficult People
20-05-2024 - 24-05-2024 | 3300 | دبي |
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Managing Conflict, dealing with personal or organizational change and handling those difficult people at work, requires us to be proficient in a number of managerial competencies. This program explores and examines these competencies and enables participants to experience at first hand, many of the tried and tested techniques which world class managers and leaders are applying to minimize the negative effects of such potentially damaging issues. During this program you will learn how to:
By the end of the program, participants will be able to:
· Describe how organizational conflict can have both positive and negative outcomes
· Explain the most common causes of conflict which organizations face
· Describe how the 5 stage Conflict Resolution Model helps to position conflict in context
· Identify the common reasons why people resist and react to change
· Develop and Promote a positive Changing Culture within their organization
· Develop strategies and solutions for dealing with the consequences of excessive pressure and stress at work
· Demonstrate assertive behavior when dealing with difficult people and situations
· Produce a ‘competency based action plan’ highlighting the key area’s for future success, with time lines and a criteria for measurement.
· Managers, leaders, and professionals who are responsible for driving change, managing conflict, and dealing with the consequences of challenging or difficult staff members
· It will be of great benefit to anyone who is involved with implementing change within their organization and who has to deal with resistance to change from other people
· Staff members who have to champion the cause of change will also greatly benefit from this programmed. They will learn how to respond positively, proactively and adapt to rapid corporate change
Identifying the factors which influence business success
Survival Strategies for Conflict at work
Embracing Organizational Change
Managing Stress and Controlling Pressure at Work
Developing ‘Difficult People’
A variety of methodologies will be used during the course that includes:
· (30%) Based on Case Studies
· (30%) Techniques
· (30%) Role Play
· (10%) Concepts
· Pre-test and Post-test
· Variety of Learning Methods
· Lectures
· Case Studies and Self Questionaires
· Group Work
· Discussion
· Presentation
This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.
Daily Course Timings:
08:00 - 08:20 Morning Coffee / Tea
08:20 - 10:00 First Session
10:00 - 10:20 Coffee / Tea / Snacks
10:20 - 12:20 Second Session
12:20 - 13:30 Lunch Break & Prayer Break
13:30 - 15:00 Last Session