05-08-2024 - 09-08-2024	3800	Dubai

Course Introduction:

The course covers many of the principles and techniques essential to crisis management and contingency planning. In addition to the planning and preparation, a focus will be placed on interagency coordination.

The key to successfully navigating through impending disaster lies in the art of the crisis management. This intensive course program will provide participants with practical examples and tools to use in the handling of typical crisis which afflict companies. They will study the actions of other companies when faced with a particular disaster, learning from their mistakes and from their successes.

Course Objectives:

Upon successful completion of this course, the delegates will be able to:

Understand the factors which contribute to the effective and efficient handling of crisis
Deal with problems and will understand how to assess the cost-of-risk and present and future risk issues
Understand the more complex types of risk and will know how to apply a predominantly holistic and systematic approach to analyzing and managing situations where these might be identified
Understand the concepts, principles and processes involved in Contingency Planning and will have the desired knowledge to participate in preparing the contingency plans
Identify Probable Man-made Threats
Identify Probable natural Threats
Organize a Crisis Management Team (CMT)
Design a Crisis Management Center (CMC)
Determine Stockpile Needs
Outline a Crisis Management Plan (CMP)
Learn How to Script and Operate Drills
Achieve Confidence in Recovery (Business Continuity)

Who Should Attend?

This course is primarily aimed at those who have responsibility for the risk management activity with their company and safety practitioners and risk managers who are interested in furthering their knowledge and expertise in risk management and risk managers who are in charge of high risk undertakings. It will also benefit executives and managers who require an insight into risk management. This course is also ideal for middle to senior managers or new employees who may, in the course of their normal duties, be called upon to take up a position in their company’s contingency planning or crisis management organization. Alternatively, the course would suit anyone within the company who wishes to understand the principles of crisis management and contingency planning as it applies to the oil and gas industry. The course will give a greater understanding of the crisis management process.

Course Outline:

Day 1:

Introduction to the course
Objectives of the Course
Crisis Definition and Criteria
Types of Crises
How Crisis affects organizations
The Need for Crisis Management Planning
Basic Aspects and Crisis Evaluation and Assessment

o Threats Rating (Scope and Cost)

o Disasters - Natural and Man-made

o Disaster Classification and Rating - Levels (1 or 2 or 3)

o Crisis versus Emergency Management

o Risk Identification

o Risk Assessment

Day 2:

Structure and Elements of Crisis Management (Contingency Planning)

o Structure of Crisis Plans

o The key elements of contingency planning

o Crises Management Team (CMT) - Responsibilities & Structure

o Legal Relations with Various Agencies

o Crisis Management Center (CMC) – Conditions and Selection

Case Studies and Exercises.
Ability to implement & track contingencies
Support Infrastructure for Contingency Planning

o Use of a formal process

o Use of planning forms

o Key element review

Ø Current mitigating action

Ø Failure scenario & problem identification

Ø Failure impact analysis

Ø Problem resolution options & resource analysis

Use of reusable planning templates for multiple site situations
Use of contingency planning database or tracking facility
Communication infrastructure plan

Day 3:

Infrastructure Contingency Plans

o Power/energy

o Telecommunications

o Transportation

o Water/sewage

o Local, and Public Emergency services

o Internal and External support services

Team Simulation Exercise & Video Material
Organizational Aspects

o Overview

o Command and Control

o Responsibilities

o Communication and Mobility

o Facilities - CMT Control Room

o Mobilization

o Action Checklists

Communications, Relations and Reporting

o Communication Methods & Systems

o Calling Key Personnel

o Crisis Reporting

o Public Relations

o Dealing With Media

Day 4:

Responsibilities and Action During Emergencies

o Activation

o Mobilization

o Roles and Responsibilities

o Action Checklists

o Exercise - Emergency Controller

Case Studies
Team Exercise
Testing the crisis management plan /Training and Exercises
Crisis/ Emergency Management Drills

o Development of Training, Exercise and Drills

o Training Programmed

o Team Drills:

Ø "Sandbox" Drill & Evaluation

Ø Exterior Drill & Evaluation

Ø Combined "Sandbox" and Exterior Drill & Evaluation

Ø Scripting Various Drills

o Full Scale Exercises

Day 5:

Auditing and Revision

o Audit Benefits

o Audit Procedures

o Audit Checklists

o Executing Audits

o Follow up and Continual Improvement

o Exercise

Business Continuity (Recovery)
Case Study.
Review of the course Material.
Team Exercise: How to build a Contingency Plan and Manage the Crisis.
General Group Discussion
Question/Answer Session.
Course Wrap-up

o Course Summary

o Course Evaluation

o Distribution of Material

Course Methodology:

A variety of methodologies will be used during the course that includes:

· (30%) Based on Case Studies

· (30%) Techniques

· (30%) Role Play

· (10%) Concepts

· Pre-test and Post-test

· Variety of Learning Methods

· Lectures

· Case Studies and Self Questionaires

· Group Work

· Discussion

· Presentation

Course Fees:

To be advised as per the course location. This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.