To listen, really listen is a difficult thing to do. Frequently, we hear what someone is saying without giving it our full attention and without fully understanding what has been said.

Communication breaks down without effective listening skills which is why listening is usually the first place to look when there are problems with communication.

Become a better communicator through a range of techniques to use to improve the ability to listen within your organisation with our Active Listening Skills training course.

After this Listening Skills training course, attendees will be able to:

• Analyse and have an increased understanding of the techniques of effective listening
• Discuss the skills of communication and focus on the art of listening
• Apply their new skills actively in the working environment

People looking to improve their communication skills at work through developing their listening skills. This course is suitable for anybody including senior managers who want to improve employee relationships.                                                                                      

Self Appraisal:

• Identify a Range of Verbal and Non-verbal Factors which Affect Others
• Examine Current Work Relationships and Identify Problem Areas
• Explore and Satisfy Individual Needs; Personal Barriers

Conversation Openers:

• The First Impression
• The Importance of the Initial Stages of Conversation
• How a Lack of Listening at this Stage can Prove to be Damaging

Passive Listening:

• The use of Eyes and Acknowledgement Tools
• Learning to be Controlled when Confronted with a Passive Listener
• The Tendency to Over-compensate with Un-needed Phrases and Words
• Holding the Listener’s Gaze

Acknowledgement Responses:

• Appropriate Expressions and Kinetics
• Paralinguistic
• Supportive Acknowledgement Responses
• Keeping the Speaker at Ease

Communication Breakdown:

• Background Interference
• How Misunderstandings, Misconceptions and Poor Judgement are the Probable Outcome of Interference
• Judgemental Interference
• Critical Responses

Active Listening:

• Seflective Listening, Rephrasing Pertinent Points and Returning them to the Speaker
• Using Reflective Listening in Conjunction with Passive Listening and Acknowledgement Responses
• The Prevention of Misunderstanding

Listening Skills:

• The Essence of Communication in Listening
• Reading and Understanding
• The Fundamental Advantage of Reflective Listening

Practical Application At Work:

• How to Apply a Listening Style
• Participants Agree upon Methods of Implementation and Discuss their own Strengths and Weaknesses as Listeners

A variety of methodologies will be used during the course that includes:

• (30%) Based on Case Studies
• (30%) Techniques 
• (30%) Role Play
• (10%) Concepts
• Pre-test and Post-test
• Variety of Learning Methods
• Lectures
• Case Studies and Self Questionaires
• Group Work
• Discussion
• Presentation

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session