Course Introduction:
The roles of administrative professionals in business are continually evolving. This exciting and interactive master-class is designed to provide you with the opportunity to review and develop your interpersonal and professional skills to maximize your effectiveness. In this master-class you will discuss how to:
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Enhance your skills to enable you to work at a higher level
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Appreciate the value and importance of your role
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Understand your business in order to work effectively
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Use communication skills to your advantage and to the benefit of your organization
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Develop your interpersonal skills to improve your working practice
Course Objectives:
By the end of the training, participants will be able to:
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Build and improve upon your existing skill sets
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Develop your role and become more proactive
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Identify ways to expand your knowledge of the company and business area
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Have more control over your time and work output
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Develop and apply your interpersonal intelligence
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Manage your manager to mutual advantage
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Write more effective letters, e-mails and other forms of business correspondence
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Support and make memorable presentations
Who Should Attend?
Administrative professionals who want to develop and enhance their role within their organization.
Course Outline:
Building on existing skills and developing the role/ Organizational skills and time management
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What is your role?
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Becoming more proactive
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Self-development and expanding your knowledge of the business
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Organizational skills
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Planning and prioritizing – taking control over your work load
Organizational skills and time management (cont)/Dealing with change
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Goal setting
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Time management under pressure
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Managing stress in self and others
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Coping with, and taking advantage of, change in the work environment
The importance and value of communication skills
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Why are communication skills so important?
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Expressing yourself with clarity
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Spoken, written and remote communication – differences and implications
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Telephone techniques
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Writing more effective business letters and e-mails
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Improving reports – structure, relevance, layout and editing
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What makes a good presentation – tips to excellent presentations
Managing your manager and raising your profile
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Image management
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Building an effective working relationship with your manager
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What is expected of you?
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Using your skills to enable your manager to concentrate on his/her priorities
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Delegating and improving the quality of delegation received
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Working as a team
Interpersonal intelligence and influencing skills
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Being a team player and flexibility
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Understanding yourself and other people
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Influencing skills – gaining support and cooperation of others
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Improving self-confidence
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Assertiveness
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Resolving conflict
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Giving and receiving feedback
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Taking forward ideas for improvement
Course Methodology:
A variety of methodologies will be used during the course that includes:
· (30%) Based on Case Studies
· (30%) Techniques
· (30%) Role Play
· (10%) Concepts
· Pre-test and Post-test
· Variety of Learning Methods
· Lectures
· Case Studies and Self Questionaires
· Group Work
· Discussion
· Presentation
Course Fees:
This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.
Course Timings:
Daily Course Timings:
08:00 - 08:20 Morning Coffee / Tea
08:20 - 10:00 First Session
10:00 - 10:20 Coffee / Tea / Snacks
10:20 - 12:20 Second Session
12:20 - 13:30 Lunch Break & Prayer Break
13:30 - 15:00 Last Session