This program is designed to improve the skills of people in a management and supervisory role in companies using counseling, mentoring and coaching as a medium for continuous improvement and development. Coaching has always been a vital skill in any organization. In today’s work environment, it is especially important for everyone to mentor and for coaching to be as effective as possible. Mentoring and coaching are extremely valuable and have long-term implications for the future of the organization. Experience has shown that if the skills of training are not focused in a coherent manner, the cost of the company is very high in loss of production and/or service to their clients. This seminar is designed to pave the way for those involved in the development of their work force and to implement a blueprint within their own organization for coaching and mentoring systems. It uses various case studies and interactive discussion groups to gain a firm understanding of the benefits from these methods.

Upon successful completion of this course, participants will:

• Define the benefits of utilizing the Coaching and Mentoring Techniques 
• Develop sound Coaching and Mentoring Systems
• Recognize that skills required are critical for human resources development in any organization
• Build the right environment
• Help employees tap into their own motivation to succeed
• Remove roadblocks which prevent an employee from achieving his full potential and best  performance
• Formulate appropriate objectives and standards of performance
• Design effective and specific job descriptions
• Positively reinforce desired employee behavior
• Establish an ongoing process for all aspect towards employees, prepare employees for promotion  or greater responsibility

Operations and Line Manager's, Supervisors, Team Leaders and those involved or responsible for Human Resources Development

·         Introduction to the Coaching and Mentoring Skills for Personnel Development

·         The Organizational Benefits and Human Resources Development (HRD) Potential

·         The Processes involved in creating successful HRD systems

·         Definition of Mentoring, Coaching

·         Building a Coaching Environment

·         Designing Performance Standards and Objectives

·         Job Description as Agreement between Employee and Organization

·         Understanding the difference between mentoring and giving orders

·         Motivational Techniques

·         The Characteristics and Attribute of Effective Coaches and Mentors

·         The Coaching Counseling and Mentoring Interview

·         Coaching and Counseling Tools and Methods

·         Linkage Between Coaching and Counseling and Peak Performance / Competence

·         The Role of the Appropriate Culture and Climate in the success of the process

·         The Superior as a Coach Model and Leader

·         Coaching and Counseling as a Career Development Tool and Performance Enhancement Mechanism

·         The Importance of Motivation, Behavior Analysis and Feedback

·         The Concept of ‘Value Adding’

·         Influence & Facilitating Skills and Tactics

·         The Role of Renewed Awareness of the Change Factor

·         The Commitment to Continuous Improvement 

·         Encouraging Employees to Solve Problems and their own and Make Decisions

·         Recognizing Opportunities for Mentoring

·         Techniques for Listening Carefully and Asking Questions

·         Mastering a Step-by-Step Approach to Coaching

·         Role Play: Coaching and Mentoring Skills Practice

·         Case Studies, Discussion Groups

·         Course Summary and Evaluation

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session